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Module 3: Future-proof your business strategy

Module 3: Future-proof your business strategy

This online course will teach you how can evaluate the level of customer-centricity that your organization respectively yourself have already achieved. It will also show you how you can include the voice of the customer in your business strategy, and how to use customer insights to master customer-centricity to the fullest level.
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Responsible Mehak Gandhi
Last Update 14.12.2024
Completion Time 3 hours 12 minutes
Members 6
Module 3
  • Chapter 1: Welcome to Chapter 1
    2Lessons · 8 min
    • Introduction and Instructions for Chapter 1
    • Video 3-1: Welcome and Introduction by Christoph Senn
  • Lesson 1-1: Triple Fit Strategy - A blueprint for value creation
    3Lessons · 20 min
    • Instructions for Lesson 1-1
    • Video 3-2: From Product-Market Fit to Triple Fit
    • Video Message from Michael Dobler, Schindler
  • Lesson 1-2: How customer-centric is your strategy?
    2Lessons · 22 min
    • Instructions for Lesson 1-2
    • Video 3-3: The Three Traps - Ambition, Delivery and Busyness Trap
  • Lesson 2-1: What's your organization dominant sales perspective?
    1Lessons · 10 min
    • Instructions for Lesson 2-1
  • Lesson 2-2: The four advantages of "Orchestrators"
    2Lessons · 21 min
    • Instructions for Lesson 2-2
    • Video 3-4: Customer GM / Sales Triangle versus Total Business approach
  • Lesson 2-3: How to manage your sales talent pool
    1Lessons · 10 min
    • Instructions for Lesson 2-3
  • Lesson 3-1: Evaluate your executive sponsor type
    2Lessons · 19 min
    • Instructions for Lesson 3-1
    • Video 3-5: The Five Types of Executive Sponsor Roles & Behaviors
  • Lesson 3-2: The profile of a growth champion
    1Lessons · 10 min
    • Instructions for Lesson 3-2
  • Lesson 3-3: Calculate your growth potential
    1Lessons · 10 min
    • Instructions for Lesson 3-3
  • Lesson 4-1: Create a shared language
    1Lessons · 10 min
    • Instructions for Lesson 4-1
  • Lesson 4-2: Connect the dots between organizations
    1Lessons · 5 min
    • Instructions for Lesson 4-2
  • Lesson 4-3: Avoid these one-company traps
    1Lessons · 5 min
    • Instructions for Lesson 4-3
  • Lesson 5-1: How TFC complements Business Models and Blue Ocean
    2Lessons · 19 min
    • Instructions for Lesson 5-1
    • Video 3-6: Triple Fit in the context of Business Models and Blue Ocean Strategy
  • Lesson 5-2: Align your Business and Customer Strategies
    1Lessons · 10 min
    • Instructions for Lesson 5-2
  • Lesson 5-3: Anchor customer-centric behavior in your organization
    3Lessons · 13 min
    • Instructions for Lesson 5-3
    • Closing Message from Michael Dobler, Schindler
    • Knowledge Quiz for this Module
      10 xp